Wilkes Information Technology

^ ITS Staff

^ e-Learning and Instructional Technology

^ Computing

^ EMail

^ Internet

^ Technology Enhanced Classrooms

^ Telephone

^ Account Management Tools

 

 

Wilkes IT-TV


Wilkes IT- TV is celebrating Cyber Security Awareness Month - Just click the "Turn on" button and also check video on-demand

Our office will help with planning and the development of fully online courses, hyrbid, and web enhanced courses. We also offer trainig on a wide variety of technologies. View our current workshop schedule.

 

Learn more about the our new Wilkes IT-TV
 

 

Firefox users please click here to view


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**********File Trasfer Guide (FTP)

See how to trasfer files between you Home & Web space and your PC using FTP

ImageInternet2
Internet2 is a consortium being led by over 180 universities working in partnership with industry and government to develop and deploy advanced network applications and technologies, accelerating the creation of tomorrow's Internet.

 

ImageSetting up Wireless 
Click here to find instruction on how to connect to the different available wireless networks around the campus.

 

 

AntiVirus GuideImage
This user manual explains how to use Sophos Anti−Virus for Windows 2000/XP/2003, and how to configure scanning for threats, alerts about, threats, cleanup, logging, and updating. The manual also provides help in resolving common problems.

 

Apple ImageKeyboard Mapping
The Apple Keyboard Support driver provides functionality for Intel-based Macs using an Apple keyboard. The driver maps the keys on your Apple keyboard to match essential Microsoft XP keyboard functions.

Apple Mighty Mouse Guide
 Mighty Mouse features the amazing Scroll Ball that lets you move anywhere inside a document, literally without lifting a finger.

Discounted Apple Purchases
Get special pricing on the full range of Macintosh computers, plus select third-party products.

 

 Discounted Dell PurchasesImage
 Wilkes University and Dell have teamed up to offer you the benefit of participating in the Dell University Program. The Dell University Program offers award-winning technology, flexible financing options, award winning service and support, and much more...

 

Discounted Software Purchases

The Foundation for California Community Colleges established CollegeBuys in 1999 as a unique cooperative purchasing programImage that enables members to leverage quantity discounts previously unavailable to individual institutions. Through these programs, the Foundation acts as a public agency to establish vendor contracts on behalf of community colleges, universities, K-12 schools, and public agencies.



Software Download Center


Click here to download applications including AntiVirus protection.

   

 

ImageConnecting Home & Web Drives PCs
This guide to mapping H: & W: drives when off-campus.

 

Employee Information:

Image Loaner Equipment 
IT Services has transferred all loaner equipment to the Library for checkout.

ImageOff-Campus Computing Resources
FTP Guide
File Transfer Protocol (FTP) is a method that can be used to copy or move files between your Wilkes Home, Web drives, or departmental file share and your desktop computer either on or off-campus.
Guide to Remote Access
Access to some services requires a secure connection when off-campus.

 

Quck References Guides
Click the following links to access quick reference guides for a number of applications:

Quck References Guides
Click the following links to access quick reference guides for a number of applications:

 

 

Microsoft Quick References Guides

Access Excel Outlook PowerPont
Access 2007
Access 2003

Excel 2007
Excel 2003

Outlook 2007
Outlook 2003
PowerPoint 2007
PowerPoint 2003
Internet
Explorer
Office Project Publisher
Internet Explorer 7
Internet Explorer 6
Office 2007 Project 2007
Project 2003
Publisher 2007
Publisher 2003
Windows Word
Windows Vista
Windows XP
Word 2007
Word 2003

Mac Quick References Guides

Apple Mac OS Microsoft
Entourage
 Microsoft
Excel
Microsoft
PowerPoint
Mac OS X Tiger Entourage 2008
Entourage 2004
Excel 2008
Excel 2004
PowerPoint 2008
PowerPoint 2004
Microsoft
Word
Word 2008
Word 2004

Adobe Quick References Guides

Dreamweaver
for Windows
Dreamweaver
for Mac
Photoshop
for Windows
Photoshop
for Mac
Dreamweaver CS3 Dreamweaver CS3 Photoshop CS3 Photoshop CS3

 

 


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Image Outlook Web Access Guide
OWA is a web-based e-mail program. This means that you can access it from any computer that has a network connection: your computer, home computer, and even a computer at a public place such as a coffee shop, library, or airport.

Reporting Spam from OWA
Instructions on how to report that you received Spam when using Outlook Web Access.

Image

Reporting Spam from Outlook
Instructions on how to report Spam when using Outlook

Email Housekeeping Guide
Your e-mail storage space must be managed, this guide will show you how. 

 

 

 

OutlImageook 2003 Reference Guide
Learn how to be productive in Outlook 2003

Outlook 2007 Quick Reference Guide
Learn how to be productive in Outlook 2003
 

Outlook Changing Commas to Semicolons ;
Faculty need to do this if they want to mail their students

Microsoft Office Assisntance Demos
Cool short training demos on Outlook features

Image
Entourage Reference Guide
See all you can do with the Mac version of Outlook

Entourage 2008 Quick Reference Guide

Entourage 2004 Quick Reference Guide

 


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See how to transfer files between you Home & Web space and your PC using FTP:

  
File Trasfer Guide (FTP)

ImageInternet2


Internet2 is a consortium being led by over 180 universities working in partnership with industry and government to develop and deploy advanced network applications and technologies, accelerating the creation of tomorrow's Internet.

 

 

 

 

 

 Setting up Wireless Image
Click here to find instruction on how to connect to the different available wireless networks around the campus.

 

 

 


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Need to learn quickly how to use the equipment in the Technology Enhanced Classroom?  We have created several videos and documents to help you get started.  Remember, the Instructional Technology Office will gladly help you with a short training session. Just email elearning@wilkes and a time will be arranged. QuickStart

Quickstart Guide (word Document)

Classroom Location and Equipment Listing (PDF Document)

View the cool Flash Video Player by clicking here or view the original source files below(.wmv format).

Introduction to the Enhanced Classroom Equipement

Using the equipment Controller

Document Camera

Using the DVD Player

 

     

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ImageReport Phone Issue Online
All requests for Telephone Services including cell phones should be made by contacting the help desk.  Dial xHELP (x4357) or 1-866-264-1462 or submit an online support request to the Technology Help Desk. We're available 24/7, holidays included.

 

ImageNew Phone System Training Demos
Training Videos on new Cisco Phones

Cisco Phone 7911 Reference
Quick reference guide for Cisco VoIP Phone model 7912

Cisco Phone 7941 & 7961 Reference
Quick reference guide for Cisco VoIP Phone models 7941 and 7961

Cisco Voicemail Quick Reference
Quick reference card for new Voicemail system linked with Exchange

 

 

 

 

 Cell Phone Request FormImage
To obtain a Cell Phone or PDA complete the form & return to IT Services

Cell Phone Policy

Discounted Cell Phone Info
Wilkes employees qualify for discounted personal cell phone services

 


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Change MyWilkes Timeout Settings

Is the portal shutting down on you too soon? You can reset the default timeout by going into your account settings located on the top left of your screen. You will need to save this setting and then logout and back in for it to go into effect.

 

 Wilkes Online Password Utility
Do you need to change your password? This Self-Help Password Tool will allow you to change your password without contacting the Help Desk.
Frequently Asked Questions (FAQs) about Wilkes' password policy

 

 

 

 

Manage Email Spam
Click this link to view your Spam Quarantine

Spam Application User Guide
Instructions on how use Wilkes Spam application
 
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Gloria Barlow
Chief Information Officer
Information Technology Services
University Center on Main St. 235
570-408-4440
gloria.barlow@wilkes.edu

Matthew J. Koch
Instructional Design Spec 1
Information Technology Services
Bedford Hall 1st Fl
570-408-4450
matthew.koch@wilkes.edu

Joseph C. Nalbone
Instructional Design Spec 1
Information Technology Services
Bedford Hall 1st Fl
570-408-3448
joseph.nalbone@wilkes.edu

Tom Weeks
Executive Director
Information Technology Services
University Center on Main St. 232
570-408-4456
tom.weeks@wilkes.edu

Roman Cortes
Webmaster
Information Technology Services
University Center on Main St. 232
570-408-6174
roman.cortes@wilkes.edu

Peter Martin
Network Systems Admin 2
Information Technology Services
University Center on Main St 232
570-408-4443
peter.martin@wilkes.edu

Mark Poperowitz
Tech Support Specialist 2
Information Technology Services
University Center on Main St. 138
570-408-8016
mark.poperowitz@wilkes.edu

Joseph A. Wilk
Network Systems Admin 1
Information Technology Services
University Center on Main St. 232
570-408-4974
joseph.wilk@wilkes.edu

Ronald J Dennis
Tech Support Specialist 2
Information Technology Services
University Center on Main St. 138
570-408-4451
ronald.dennis@wilkes.edu

Maria L. Mattioli
Administrative Assistant
Information Technology Services
University Center on Main St 232
570-408-4459
maria.mattioli@wilkes.edu

Robert Shertza
Tech Support Specialist 2
Information Technology Services
University Center on Main St. 138
570-408-4471
robert.shertza@wilkes.edu

 

Russell Dively
Director, Instructional Technology
Information Technology Services
Bedford Hall 1st floor
570-408-4978
russell.dively@wilkes.edu

Todd H. Milano
Tech Support Specialist 2
Information Technology Services
University Center on Main St 138
570-408-4453
todd.milano@wilkes.edu

Christopher J Stanley
Senior Systems Analyst
Information Technology Services
University Center on Main St. 232
570-408-6172
christopher.stanley@wilkes.edu

 

Deborah L. Hritzak
Senior Systems Analyst
Information Technology Services
University Center on Main St. 232
570-408-4441
deborah.hritzak@wilkes.edu

Ikram Muhammad
Manager, Network Services
Information Technology Services
University Center on Main St. 232
570-408-3320
ikram.muhammad@wilkes.edu

Cassandra Thomas-Gilliam
Senior Systems Analyst
Information Technology Services
University Center on Main St. 232
570-408-6026
cassandra.thomas@wilkes.edu